Privacy Policy

Last updated: November 2, 2025

At Condensa AI, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application and services.

Information We Collect

1. Information You Provide

  • Account Information: Email address, name, password (encrypted)
  • Content: Notes, voice recordings, attachments you create
  • Profile Information: Display name, preferences, settings
  • Payment Information: Processed securely by Stripe (we don't store credit card details)

2. Automatically Collected Information

  • Usage Data: Features used, AI processing requests, error logs
  • Device Information: Platform, app version, operating system
  • Analytics: Anonymous usage patterns to improve our service

How We Use Your Information

We use your information to:

  • Provide and maintain our services
  • Process your voice recordings and generate transcriptions
  • Provide AI-powered features (summaries, key points, etc.)
  • Sync your notes across devices
  • Process payments and manage subscriptions
  • Send important updates about your account
  • Improve our services and develop new features
  • Prevent fraud and ensure security

Data Storage and Security

Your data is stored securely using industry-standard encryption:

  • Encryption: All data is encrypted in transit (TLS/SSL) and at rest (AES-256)
  • Infrastructure: Hosted on Supabase with enterprise-grade security
  • Access Control: Strict row-level security policies
  • Backups: Regular automated backups for data recovery

Data Retention

  • Active Accounts: We retain your data while your account is active
  • Deleted Notes: Kept in trash for 7-90 days (configurable), then permanently deleted
  • Closed Accounts: Data permanently deleted within 30 days of account closure
  • Legal Requirements: Some data may be retained longer if required by law

Sharing Your Information

We do NOT sell your personal information. We may share data with:

  • Service Providers: Stripe (payments), AI providers (processing)
  • Collaboration: Users you explicitly share notes with
  • Legal Requirements: When required by law or to protect rights

Your Rights (GDPR & CCPA)

You have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate data
  • Deletion: Request deletion of your account and data
  • Portability: Export your data in a machine-readable format
  • Opt-Out: Unsubscribe from marketing communications
  • Do Not Sell: We don't sell personal information (CCPA)

To exercise these rights, contact us at legal@condensa.ai

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to provide and improve our services. You can control your cookie preferences through our cookie consent banner.

Strictly Necessary Cookies

These cookies are essential for the website to function and cannot be disabled:

  • Authentication: Session tokens, login state, security tokens
  • Security: CSRF protection, rate limiting, fraud prevention
  • Load Balancing: Server routing and performance optimization

Analytics & Performance Cookies

With your consent, we use analytics tools to understand how visitors use our website and app. You can opt out of these at any time through cookie settings:

  • Microsoft Clarity: Session recordings, heatmaps, and user behavior analytics to improve user experience. Clarity collects anonymized data about how you interact with our site.Clarity Privacy Policy
  • Google Analytics: Website traffic analysis, user demographics, and conversion tracking. We use anonymized IP addresses and have disabled data sharing with Google.Google Privacy Policy
  • Performance Monitoring: Application performance metrics, error tracking, and uptime monitoring to ensure service quality

Marketing & Advertising Cookies

With your consent, we use marketing cookies to show you relevant advertisements and measure campaign effectiveness:

  • Facebook Pixel: Conversion tracking, remarketing, and audience building. Helps us show relevant ads to users who visited our website.Meta Privacy Policy
  • Google Ads: Ad campaign performance, conversion tracking, and remarketing lists
  • Third-Party Networks: We may work with advertising partners who use cookies to deliver personalized ads

Functional Cookies

These cookies remember your choices to provide enhanced, personalized features:

  • Theme Preference: Remember your dark/light mode selection
  • Language: Your preferred language setting
  • UI Preferences: Layout, font size, and other customizations
  • Recent Searches: Quick access to your recent activity

Managing Your Cookie Preferences

You can control your cookie preferences in several ways:

  • Cookie Banner: Choose your preferences when you first visit our site
  • Cookie Settings: Update your choices anytime via the cookie settings link in our footer
  • Browser Settings: Configure your browser to block or delete cookies
  • Opt-Out Tools: Use industry opt-out tools like NAI Opt-Out

Note: Disabling certain cookies may limit functionality. Essential cookies cannot be disabled as they are required for the service to work.

Children's Privacy

Condensa AI is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us immediately.

International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in compliance with GDPR and other regulations.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through the app. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, please contact us: